Before we reveal our latest slide deck - here's 10 things we learned during our 12 week stint:

People write lots and lots of reports with lots and lots of recommendations. There's a national recommendation/action imbalance that the UK needs to fix.
‘How can we solve fuel poverty?’ sometimes became ‘What is Bromford willing to do to solve fuel poverty in our customers?’ That’s a small question to try and innovate around.
Google slides (and google suite) is pimp. We aren't going back
Lots of stuff lingered in design phase too long as it was tricky to get substance for a test plan.
Fuel poverty can’t be extracted from actual poverty – now that’s a wicked problem! Makes designing specific solutions difficult
As always our data was reasonably useless at finding people. But that might have to be the case – as ‘are you in fuel poverty?’ questions seem way over the top.
Nobody likes Gantt charts. Period.
Customers don't understand what Fuel Poverty means. It's organisation-centric jargon.
We found evidence of people with poor heating behaviours regardless of being in 'poverty'. It crosses age and income ranges and we mustn't forget that.
Bromford do some great stuff on affordable warmth - but most of it has been focussed on buildings rather than people.
Our Slack group aimed at bringing people together around a topic completely failed. We'll share the lessons learned.
Everyone seems to like the concept of a 'Home Doctor' who helps you run your home. Whether it's a visit , a call , or a robot assistant- there's unmet demand.
Focusing on a big 'wicked problem' DID work. We got a great understanding of what was going on from colleagues and customers. People have huge knowledge we must share.
There's no magic bullet. We all heat our homes in very different ways and even the best of us are occasionally wasteful. Current marketing and awareness campaigns are missing their mark.
Smart technology is underutilised but also - not completely trusted - by customers. We need to educate people rather than just champion technology.
People generally read to the end of list type posts featuring cat pictures.

So, heres the story of the concept and the things we'll be testing/piloting (full screen for a better view!):

You'll be able to follow the tests , successes and failures through the Lab Diary.

A big shout out to people who have been helping us so far:

Marc Goldby, Andy Johnson ,Stu Bailey ,Sharon Wooldridge, Chris Jones, Russ Fowler, Nick Cummins, Alex Dixon , Alex Green, Jason Holder, Darrin Gamble ,Wendy Stephens, Rob Dudley, Joanne Jenkins, Ruth Burley, Dave Roobotham, Richard Haynes, Sue Murray, Will Lilley (we will have forgotten someone - sorry!)