We’re back!

We’ve taken a little time to adapt to our new ways of working during lockdown and we have finally recorded our next episode of Labcast… COVID-19 : How do we keep customer experience front and centre?

We are currently recording our podcast remotely over ZOOM, so the sound quality may not be to the standard of previous recordings but we hope you enjoy it nonetheless.

In this episode Tom talks to Carl Sautereau, customer experience director about some of the finer points of the customer experience profession, as well as the challenges and the opportunities it faces during a hugely disruptive event such as a global pandemic

Huge thanks to Carl for being such a great guest, happy listening!

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